Terms of Service

These Terms of Service govern your use of solakimo.shop and any purchases you make through this website. They set out the rules that apply between you and PARK BEAUTY LTD, trading as Solakimo, and explain how orders, pricing, delivery, and returns work on this store. By browsing the site or placing an order, you agree to these terms together with any linked policies referenced below.

Who We Are and What This Agreement Covers

Solakimo is operated by PARK BEAUTY LTD, registered at 128 City Road, London, EC1V 2NX, United Kingdom. We sell products to customers in the United States and Europe through solakimo.shop. The website is hosted on the Shopify platform, which provides the technical infrastructure for our store. Shopify is not the seller of our products, is not a party to your purchase contract, and is not responsible for order fulfilment.

These terms apply to all visitors and customers who access the site, browse content, or submit an order. They do not override any statutory consumer rights that cannot be excluded by contract in your jurisdiction.

Using the Website

You agree to use solakimo.shop lawfully and in a way that does not harm the site, other customers, or our business. You must not attempt to gain unauthorised access to any part of the site, interfere with its security or operation, transmit malicious code, scrape protected data, impersonate another person, or use the site to carry out fraudulent activity.

You are responsible for providing accurate, complete, and current information when placing an order, making a payment, arranging delivery, or contacting us.

Products and Pricing

We make reasonable efforts to ensure that product titles, descriptions, images, colours, and prices displayed on solakimo.shop are accurate. However, screen settings, lighting during photography, and device differences may cause minor variations in how products appear. Product availability may change without prior notice; an item shown on the site is not a guarantee that it will remain in stock.

Prices are displayed on product pages and at checkout. If a pricing error is identified after an order is placed, we will contact you before proceeding and give you the option to confirm or cancel without charge. Nothing in these terms excludes your right to receive goods that match their description or that are free from defects under applicable consumer law.

Placing and Confirming Orders

When you submit an order through solakimo.shop, you will receive an automated confirmation acknowledging receipt of your order. This confirmation does not by itself constitute acceptance of your order. Your order is accepted when we process it for dispatch or when we send you a dispatch notification.

We may decline or cancel an order if the product is unavailable, if payment authorisation fails, if there is a suspected issue with the delivery address, if we identify a significant error in pricing or product information, or if we have reasonable grounds to suspect fraud. Where possible, we will contact you before taking this step.

Payment

To complete a purchase, you must provide valid payment and billing information and authorise the applicable payment processing steps required to fulfil your order. We do not store your full card number or security code on our servers.

Shipping and Returns

Order processing and delivery are governed by the shipping and delivery policy published on this website. Returns, refunds, and exchanges are governed by our returns policy, also available on this site. You should review both policies before placing an order, as they set out delivery timeframes, shipping costs, return eligibility, and refund processing steps specific to your location.

Nothing in these terms limits any consumer rights you may have under the laws of your country of residence that cannot be contracted out of.

Your Personal Information

The way we collect, use, and protect your personal data is described in the privacy policy published on solakimo.shop. By using this site, you acknowledge that your information may be processed as set out in that policy.

Intellectual Property

The Solakimo brand, original text, images, and design elements on this website are protected. You may not copy, reproduce, sell, or use them for commercial purposes without our prior written permission. This does not affect your right to share your genuine purchase experience or leave an honest review.

Changes to These Terms

We may update these terms from time to time to reflect changes in our services, policies, or legal requirements. The version published on this page is always the current one. Changes do not apply retroactively to orders already confirmed.

Getting in Touch

If you have questions about these terms or need assistance with an order, contact us at louise@solakimo.shop. You can also reach us through the contact details on solakimo.shop.