Frequently Asked Questions

Find quick answers about sizing, shipping, product details, and contacting Solakimo support. If your question isn't covered here, reach out to our team at louise@solakimo.shop.

Finding the Right Piece

How do I browse and search for specific styles?

Solakimo organises its collection into primary categories such as Evening Gowns, Resort Wear, Two Piece Sets, Jumpsuits & Rompers, and Outerwear & Coats. Within Evening Gowns you can narrow by details like Lace, Sequin, Corset Silhouettes, or Cape Sleeves. Use the navigation menu to explore, or check New Arrivals and Best Sellers for trending pieces.

How do I choose the right size?

Each product page includes a size chart with bust, waist, hip, and length measurements. Most pieces fit true to size, but structured or fitted styles (such as corset bodices or mermaid silhouettes) may call for sizing up if you fall between sizes. Always check the specific product's size guide before ordering, as fit varies by silhouette.

What colours are available?

Colour options differ from item to item. Common shades across the collection include Black, Champagne, Sage Green, Dusty Pink, and Burgundy, but availability depends on the individual product. Select the colour swatch on the product page to see exactly what is in stock for that style.

Ordering and Shipping

How long does it take to process my order?

Orders are prepared within 1–3 business days after purchase. You will receive a confirmation email once your order is placed.

What is the estimated delivery time?

Once dispatched, delivery typically takes 7–12 business days. This is an estimate, not a guarantee, and may vary based on your destination and carrier conditions.

Which countries do you ship to?

Solakimo serves customers in the United States and across Europe. Enter your address at checkout to confirm whether your specific location is supported and to see any applicable shipping details before completing your purchase.

Product Details

What materials are used in Solakimo garments?

Fabric composition varies by style. Each product page lists the materials and construction details for that specific garment. For example, some evening gowns feature embroidered tulle overlays with inner lining, while others use woven fabrics with a smooth drape. Refer to the individual product description for exact fabric information.

How should I care for my garment?

Care instructions are specific to each piece and its fabric. Check the product page description for any care guidance provided by the designer. For delicate embellished or beaded styles, handle with care and consider professional cleaning if the garment contains dimensional appliqués or crystal beadwork.

After Your Purchase

What if my item arrives damaged or incorrect?

Contact us at louise@solakimo.shop with your order number and a photo of the issue. Our team will review your case and advise on next steps.

Can I return or exchange an item?

Return and exchange eligibility depends on the condition of the item and our store policy. For the most current details on return windows, item condition requirements, and refund timelines, please contact louise@solakimo.shop with your order number before initiating a return.

Getting in Touch

How do I reach Solakimo customer support?

Email us at louise@solakimo.shop. When contacting us about an order, include your order number, the email address used at checkout, and a brief description of your question or issue. Please do not send card details or passwords by email.