Contact Us

Whether you're comparing shades, tracking a recent order, or need help with a delivery or return, our team is ready to assist. We can answer product, sizing, or style questions before you buy, update you on existing orders, and help resolve issues with items you've received.

Email

louise@solakimo.shop

Hours

Monday–Friday: 9:00 AM–6:00 PM PST
Saturday, Sunday & Public Holidays: Closed

Due to a recent increase in enquiries, replies may take slightly longer than usual. We aim to respond within 1–2 business days.

What to Include

  • Order number and item name for any order or delivery queries
  • Product name and a brief description of the issue for returns, damage, or wrong items

For your security, please do not send your account password or full payment card details by email.