Privacy Policy
This Privacy Policy explains how Solakimo, operated by PARK BEAUTY LTD (128 CITY ROAD, LONDON, UNITED KINGDOM, EC1V 2NX), collects, uses, and protects personal information when you visit solakimo.shop or place an order. We serve customers in the United States and Europe, and this policy applies to all interactions with our store.
What information we collect
We collect personal information in three ways: directly from you, automatically when you browse our store, and from service providers who help us operate.
Information you provide. When you place an order, contact our support team, or subscribe to updates, you may share your name, email address, phone number, billing address, shipping address, and details about the products you ordered or the issue you raised. If you communicate with us about a return, refund, or product question, we record the content of that conversation.
Information collected automatically. When you visit solakimo.shop, our platform and associated technologies may record your IP address, browser type, device characteristics, referring pages, and interactions such as pages viewed, items added to cart, and checkout activity. These details help us keep the store running and understand how customers navigate it.
Information from service providers. Payment processors confirm transaction status and amounts. Shipping carriers provide delivery updates. Shopify, our e-commerce platform, supplies order and customer records necessary for store operation. We do not receive or store your full card number, security code, or complete payment credentials.
How we use your information
We process personal data for specific, limited purposes:
- Order fulfilment: processing payment, preparing your order, arranging delivery, and managing returns or refunds.
- Customer service: responding to inquiries, resolving issues, and communicating about your order.
- Store security: detecting and preventing fraud, protecting accounts, and maintaining the integrity of our systems.
- Improvement and analytics: understanding how customers use the site so we can make it easier to shop.
- Marketing: sending promotional emails or updates only where you have opted in or where applicable law permits.
Order fulfilment, security, and legal compliance are necessary for us to operate. Analytics and marketing are optional and can be limited through your preferences.
Who we share information with
We share personal information only with service providers who need it to perform their role, and only to the extent necessary. This includes our e-commerce platform, payment processors, shipping carriers, and customer support tools. Each provider handles data under its own terms and applicable law.
Solakimo is built on Shopify. Shopify processes certain consumer information as part of operating the platform. You can review how Shopify handles personal data in its Shopify Consumer Privacy Policy.
We may also disclose information where required by law, in response to a valid legal request, or in connection with a business transfer such as a merger or acquisition. We do not sell personal information to third parties for their own independent use.
Cookies and tracking technologies
Cookies and similar technologies help our store function properly, remember your preferences, and understand how visitors interact with the site. We generally group them as follows:
- Essential: required for core functions such as maintaining your cart, processing checkout, and keeping your session secure.
- Preference: remember choices like language or region so the site behaves consistently for you.
- Analytics: help us understand which pages are visited, how long visitors stay, and where customers encounter difficulties.
- Marketing: used to measure the effectiveness of campaigns and, where enabled and consented to, support personalised advertising.
Not every category is necessarily active on our store. You can manage non-essential cookies through the cookie banner or privacy preferences available on solakimo.shop. Disabling essential cookies may prevent you from completing a purchase or accessing your account.
For general information about how Shopify uses cookies, see the Shopify Cookie Policy. This link describes Shopify's own cookie practices and does not replace our disclosure of any additional technologies installed on this store.
How long we keep your information
We retain personal information only as long as necessary to fulfil the purposes described in this policy, to maintain accurate business and transaction records, to resolve disputes, and to comply with applicable legal obligations. The specific retention period depends on the type of data and the purpose for which it was collected.
Keeping your information secure
We take reasonable technical, administrative, and organisational measures appropriate to the nature of the data we handle and the risks involved. Access to personal information is limited to those who need it for legitimate business purposes, and we require our service providers to handle data responsibly.
No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute safety.
Your choices and rights
Depending on your location and applicable law, you may have rights to request access to your personal information, ask for corrections, request deletion, object to or restrict certain processing, or withdraw consent where processing was based on consent. You can also unsubscribe from marketing communications at any time using the link in our emails or by contacting us directly.
To exercise any of these rights or to ask questions about our privacy practices, email us at louise@solakimo.shop. We may need to verify your identity before fulfilling a request, to protect your information from unauthorised access.
International data processing
Solakimo is operated from the United Kingdom and serves customers in the United States and Europe. Your personal information may be processed in countries other than where you live, including the United Kingdom, the United States, and other locations where our service providers operate. We take steps to ensure that transfers are handled with appropriate safeguards under applicable law.
Children's information
Our store is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
Changes to this policy
We may update this Privacy Policy as our business, technology, or legal requirements evolve. The most current version will always be available on this page.
Contact us
If you have questions about this Privacy Policy, your personal information, or how we handle data, please reach out:
Solakimo (PARK BEAUTY LTD)
128 City Road, London, EC1V 2NX, United Kingdom
louise@solakimo.shop