Returns & Refunds

Thank you for shopping with Solakimo. If something isn't right with your order, we want to help you resolve it. This page explains how to reach us and what information to have ready so we can assist you as quickly as possible.

What to Do If You Need Help with Your Order

Whether you received the wrong item, your parcel is missing, your order arrived damaged, or you'd like to return or exchange something, the first step is the same: contact our support team. We will review your situation and let you know the next steps, including any return instructions, conditions that apply, and how refunds or replacements are handled.

Contacting Us About a Return or Exchange

Please email us at louise@solakimo.shop with the following details so we can assist you efficiently:

  • Your order number
  • The item name and option (size, colour, style) you ordered
  • A description of the issue (wrong item received, item damaged, parcel not delivered, or change of mind)
  • For damaged or incorrect items: a photo showing the problem
  • For missing parcels: your delivery address and the tracking status shown by the carrier

Once we receive your message, our team will review your case and respond with specific guidance. Please do not send items back before receiving instructions from us, as this helps us process your request correctly.

General Information About Our Service

Orders are typically prepared for dispatch within 1–3 business days after payment is confirmed. Standard delivery to the United States and Europe takes approximately 7–12 business days depending on your location and the carrier.

Refund processing timelines, return eligibility windows, restocking fees (if any), exchange availability, and the specific conditions that apply to each type of request are determined on a case-by-case basis and communicated to you by our support team after review. We will always tell you clearly what is possible for your situation before you take any action.

Contact Us

Solakimo
PARK BEAUTY LTD
128 City Road, London, EC1V 2NX, United Kingdom
Email: louise@solakimo.shop
Website: solakimo.shop

We typically respond within 1–3 business days.